Hard Lessons about Asking the Right Questions…
Recently a client approached me and asked for my team’s insight into her acquisition of a group home. She told me it was literally offered to her for nothing; she simply had to assume the operations. As pre-sale auditors and brokers with considerable knowledge and experience in the group living arena I could understand why […]
Pharmacy Delivery Companies Can Serve in Multiple Helpful Ways
One of the more popularly emerging business models is pharmacy delivery to assisted living and skilled nursing environments. Generally assisted living or group homes arrange for their resident medications to be delivered by a pharmacy who may specialize in that resident population. The pharmacy also tends to print medication documentation or administration sheets which staff […]
Either Step up Your Game or Get Pushed Out of It
Entrepreneurs in the business of care, as a result of strong personal relationships developed, can find themselves getting pretty comfortable. This is especially true in the adult foster care arena where long-term residents may dwell for decades. While every business has a need to keep reinventing itself, this process of reinvention is now more than […]
Live-In Staff Can Pose Special Challenges
Live-in staff is not uncommon in group homes. We are not referring to the business models such as adult family care homes in Florida where the residents live in the owner’s private residence. This is different. We refer to those that are corporate owned and where owners utilize live-in staff to offset personnel expenses. While […]
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Do Your Customers Believe that You Care?
Yes its the right word, “care” and those selling products and services need to care about the outcomes, performance and success of those we are selling to. Its easy to think about the criminal defense attorney, nurse or doctor in their professions as really needing to care in order to bring the required passion to […]
The Cost Reality of Placement Agencies in Group Living
Utilizing placement agencies as a marketing tool for the assisted living community is not new. Placement agencies often interact rather consistently with professional guardians and others and while most are not clinical case management professionals, they are called upon to arrange group living services for adults with varying diagnosis. This includes the mentally ill, the […]
We Need More Behaviorally Oriented Day Health Programs
Adult day care saves lives and saves family caregivers from a life of unending stress!! Many of these programs cater rather successfully to the medically fragile elderly (www.foxchaseadc.com, www.centralgeorgiaadultday.com) and do a truly bang-up job. However, we need more that are staffed by people with experience in mental health (including psych nurses) and who have […]
Beware of the Crippling Affect of Uncertainty
No one takes delight in having to manage the unknown. It can create uneasiness and discomfort that can even extend to physical affects. This is never good. It also occurs in business. However, sometimes it can be self-created for a variety of reasons. Some entrepreneurs may not do enough to maintain control of their operations […]