Its So Crowded….
I recently attended a meeting of new Medicaid providers in a southern part of the United States. I listened to representatives of the Department of Health remind providers – primarily in home care – who were looking to operate in a heavily saturated metropolitan market that their marketing needed to be aggressive and consistent. The […]
My Time with Young Entrepreneurs in Care…
I guess once you past 50 not everyone wants to call you young anymore. I am ok with that, after all you are as young as you feel, right? (and lol if it works for you). The beauty of my age is what I can contribute to confident younger entrepreneurs in care who may be […]
Life Assurances in Assisted Living Management Bring Peace of Mind….
Now that I think about it, the year was 1997. My next door neighbor was the late John Dickerson, a retired police lieutenant and 3rd Degree Mason from the City of Detroit. He lived at 6013 Artesian near Ford Road in Detroit, Michigan and mom and I lived at 6021. He told me he lived […]
Pre-Sales in Assisted Living Complement Life Planning….
Pre-sales in assisted living are becoming more and more common and to the advantage of not just assisted living owners, but families as well. This term is used to describe the process of allowing future residents to pay for their suites before construction or renovation is completed. Often before a move into an all-encompassing assisted […]
Know Legal Wage Requirements Before Engaging Live-in Staff
In smaller and sometimes larger assisted living homes, including adult foster care, personal care homes, adult family care homes, etc. live-in staff can reduce overall wage obligations. At least they should. At the same time it is urgent that providers know the applicable laws, both federally and state based that affect what you need to […]
Know the Ropes for Direct Purchase of Service Relationships
For more than thirty, (30) years Medicaid waiver agents, focused on the elderly and disabled and community mental health agencies focused on the mentally ill and developmentally disabled have contracted with service providers in their own internal pools to provide services for those whose care they manage. These service providers include: Assisted Living/Adult Foster […]
Minimize Grief with Good Relationship Management…
All sane humans crave and appreciate fairness. It drives who we are and what we do to promote happiness and success in multiple categories of life. In business we must deal with tons of other people from those we serve to those who regulate our operations. Sometimes a regulator will ask for certain modifications in […]
Take Your Knocks; But Respond Appropriately….
While none of us invite or even favor confrontation under normal circumstances, who in business has not taken a knock or two? The same applies bureaucratically. Local, state and federal government departments are probably sued more than private businesses, not to mention maligned. Obviously in a world where every story has at least 3 sides, […]
How Small Businesses Uniquely Shoot Themselves in the Foot…
In the spirit of full disclosure I want to acknowledge in the beginning of this blog that our firm manages three, (3) on-line schools and have developed nineteen, (19) for others. There are specific policies among us that require a certain type of customer response and we are proud of how this is handled so […]
Several Factors Impact Assisted Living Pricing
There was a time when pricing was more uniform in assisted living. Large facilities in certain areas of the world asked for pretty much the same thing and smaller facilities also stuck to a pretty uniform set of pricing standards. Today things are quite different. From ala carte amenities to differing levels of care, pricing […]