Know the Ropes for Direct Purchase of Service Relationships

For more than thirty, (30) years Medicaid waiver agents, focused on the elderly and disabled and community mental health agencies focused on the mentally ill and developmentally disabled have contracted with service providers in their own internal pools to provide services for those whose care they manage.   These service providers include:   Assisted Living/Adult Foster …
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Minimize Grief with Good Relationship Management…

Minimize Grief with Good Relationship Management…

All sane humans crave and appreciate fairness.  It drives who we are and what we do to promote happiness and success in multiple categories of life.  In business we must deal with tons of other people from those we serve to those who regulate our operations. Sometimes a regulator will ask for certain modifications in …
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Take Your Knocks; But Respond Appropriately….

Take Your Knocks; But Respond Appropriately….

While none of us invite or even favor confrontation under normal circumstances, who in business has not taken a knock or two?  The same applies bureaucratically.  Local, state and federal government departments are probably sued more than private businesses, not to mention maligned.  Obviously in a world where every story has at least 3 sides, …
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How Small Businesses Uniquely Shoot Themselves in the Foot…

How Small Businesses Uniquely Shoot Themselves in the Foot…

In the spirit of full disclosure I want to acknowledge in the beginning of this blog that our firm manages three, (3) on-line schools and have developed nineteen, (19) for others.  There are specific policies among us that require a certain type of customer response and we are proud of how this is handled so …
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Several Factors Impact Assisted Living Pricing

Several Factors Impact Assisted Living Pricing

There was a time when pricing was more uniform in assisted living.  Large facilities in certain areas of the world asked for pretty much the same thing and smaller facilities also stuck to a pretty uniform set of pricing standards.  Today things are quite different. From ala carte amenities to differing levels of care, pricing …
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You Can Accomplish Much with 3 Key Strategies

You Can Accomplish Much with 3 Key Strategies

No one goes into business to fail, but it happens.  Of course it does for any number of reasons and any entrepreneur, no matter how equipped can fail.  Here we often write about the care business and after 20 years we know a few things that may be contributors to success when properly applied. Do …
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How to Aggressively Market Your Business; and Destroy It at Same Time…

How to Aggressively Market Your Business; and Destroy It at Same Time…

  Every smart, determined entrepreneur approaches their business opportunities and obligations with real zeal and heightened energy.  Some pound the pavement daily to ensure they provide the best in services and to attract new business.  These aggressive small business people are highly visible and tend to be results oriented. But there can be a down …
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My Decisions in Business Reflect Long-Range Thinking….

My Decisions in Business Reflect Long-Range Thinking….

Each and every day it is my pleasure and gifted honor just to awaken.  Today while the weather was a bit milder than we have enjoyed in the Midwest recently, it was still enjoyable with a crisp breeze that accented the perfect morning temperature.  I always look, not with a view to comparing the day …
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Managing the Logistics of Training for Large Personnel Groups

Managing the Logistics of Training for Large Personnel Groups

Responsible home care companies thrive on safety, person-centered care and reduced liability.  Since my main interest is the development of personnel who render care in our rather litigious society, I write often about best practices aimed at preparedness. One of our entities, Direct Care Training & Resource Center, Inc., provides training to large home care …
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Fix Your Past; But Do Not Let it Create a Hostage!

Fix Your Past; But Do Not Let it Create a Hostage!

Every human has made mistakes, whether it be in relationship management, financial management, career choice, abandonment of what we were taught is true worship in our adulthood and much more.  Much of my work is with felons who I help rehabilitate and then thrive in the business of care.  None of us are without flaws …
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