If You Want to Thrive; You Have to Learn to Manage the Haters

Who among us is qualified to judge the motives behind everything people do?  It is simply not within us.  We may be on the verge of something phenomenal and all of a sudden we feel like the air was let out of us thanks to the unkind or discouraging words of just one person. This […]

Where Does Effective Group Home Marketing Start and End? Part II – The External

This is Part II in a 2016 series on group home marketing.  Part III will provide an interview with a recently retired community mental health executive from SE Michigan that speaks to this same subject in a much broader way.  His experienced based observations are of tremendous value.  Please stay tuned for its release on […]

How to Handle Criticism in Business

Everyone gets criticized.  It happens in our personal life.  It happens in our business and professional life.  Sometimes – and let’s face it we are all imperfect – the criticism is legitimate.  We likely made an actual mistake, took some misstep that did not reflect our best judgment. In many cases we can repair the […]

This Product Adds Uniformity to Medications in Home Care

Regulations can be all over the map in private duty home care.  In some states where no licensure is required there may be no guidelines when it comes to handling medications in a private duty home care case.  Having served hundreds in private duty home care I can tell you first hand that uniform guidelines […]

Security Matters in Child Care Centers

When my daughter’s school was remodeled last year and the work included more restrictive access through the front door I was thrilled.  Children deserve the highest of safety measures in school and whomever made a checklist of what the building needed that included this modification did a smart thing. Actually every business needs to make […]

Medication Administration Training in Correctional Environments a Must

It was early 2004 that I received my first call from a county juvenile justice department.  The facility manager asked if we would provide a medication training class for her staff.  It was to be a blend of the regulatory requirements published by that state and the traditional protocol associated with:   Medication storage Medication […]

“I Do Not Direct Like Most”

In June of this year I will direct our program for nursing home administrators in the State of Michigan.  Those who have attended other programs I have led know not to expect the ordinary.  This applies to both the environment and the program content for this process refinement and continuing education event. My team and […]